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See Video from Geoff Ramm HERE  

The 2017 West Country Tourism Conference was held at Westpoint, Exeter on 8 and 9 February 2017, alongside the Source Trade Show. The 2018 Conference will be on 7 & 8 February 2018.

There was an exciting programme with different themes for each of the two days as follows:

8th Feb focused on tourism ideas, news and excellence in customer service, with speakers including:

  • Geoff Ramm - outstanding speaker on 'Celebrity Service' who has previously been the headline act at 2 tourism conferences in Cornwall. 
  • Kurt Janson of the Tourism Alliance - Tourism post Brexit, Rural Tourism and other topical news
  • 'How important is customer service to your staff and what you can do about it?' - Terry Falcão from Stephens Scown solicitors
  • 'Out of the Ashes… a story of investing in the next generation' - Dave Jackson, YMCA Somerset Coast & Beach Hotel, Minehead

9th Feb was 'Marketing and Digital day' including:

  • 'Working with Tripadvisor' - Justin Reid, Tripadvisor
  • 'Hands-on Marketing: Doing More with Less' - from Helen Laing of Clockwork Marketing
  • 'Visual Social Media' - Kate Doodson, Cosmic
  • 'Online channels to influence Chinese tourists' - Yang Ding, NewSilkRoute
  • 'The Next Best Thing - Immersive 360 and VR Video' - Gareth Allen, Soundview
  • 'But what about Brexit?' - Tom Moore, Stephens Scown solicitors
  • 'What you can learn from Analytics' - Pete Stevens, Clockwork Marketing
  • 'Benchmarking against businesses like yours' - Kevin Millington, Acorn T-Stats
  • 'Discover England's South West Coast path project - getting involved' - Esther Pearson, South West Coast Path
  • 'The Seafood Coast initiative' - Carolyn Custerson, English Riviera
  • 'VisitEngland activities - Andrew Stokes, Interim England Director, VisitEngland/VisitBritain
  • 'The new Visit Devon' - news and future plans, VisitDevon community interest company

The conference commenced each day with Registration and welcome drinks from 9.30am, with presentations from 10am. It closed at approximately 1.30pm followed by sandwich lunch & networking. You can see the programme HERE

Follow the event on Twitter at @WCTConf and Facebook HERE