Last Year's Programme 

Below is the 2018 conference programme by way of example.  The 2020 programme will be added here shortly.

Wed 7 Feb - ‘EXCELLENCE & THE FUTURE OF TOURISM’

09.30-10.00 Tea & Coffee on arrival  
10.00-10.05 Intro & Welcome Robin Barker
10.05-10.14 Without water there’s no life – how to conserve it Nigel Ponsford, SWW Business
10.14-10.28 Trend Setters & Go Getters -  an inspirational tour of industry trends Pete Stevens & Helen Laing, Clockwork Marketing
10.28-10.37 Investing in Access Katie Davies from Moors Valley Country Park
10.37-10.51 Benchmarking and continuous improvement Deborah Heather, Quality in Tourism
10.51-11.30 Celebrity Service II Geoff Ramm
11.30-11.55 Tea, Coffee, Biscuits  
11.55-12.10 Employee or worker: An Uber difficult question? Terry Falcão, Stephens Scown solicitors
12.10-12.17 Inspiring and engaging the next generation Gemma Edmonds, Springboard
12.17-12.25 Offering placements to studentsManMan Mandy Aggett, Plymouth University
12.25-13.30 Celebrity Service II - solutions Geoff Ramm
13.30-16.00  Sandwich Lunch (included), Surgery Time and opportunity to visit Source Trade show 


Thurs 8 Feb - ‘MARKETING, DIGITAL & BEING PROFITABLE’

09.30-10.00  Tea & Coffee on arrival
10.00-10.05 Introduction & Welcome Robin Barker
10.05-10.24 Cutting edge digital priorities Kate Doodson, Cosmic
10.24-10.39 Engaging consumers through Virtual Reality Gareth Allen, Soundview
10.39-10.53 Making Strides in the USA Alison Howell, Foot Trails
10.53-11.07 VisitDevon – news and future plans Sally Everton, Interim General Manager
11.07-11.25 The Multi-Million-Pound Giveaway! and the new data laws Thomas Chartres-Moore, Stephens Scown solicitors
11.25-11.55 Tea, Coffee, Biscuits
11.55-13.05 Profit and the booking mix – presentations, questions & debate:

Controlling your sales
OTAs and what they offer
Getting the comms right
Ally Northfield, Revenue by Design (facilitator), with: Matt Bowkett, eviivo; Nathan Payne & Aaron Thornton, Booking.com; and Helen Laing, Clockwork Marketing
13.05-13.30 Latest market insights and marketing plans from VisitEngland Anke Monestel, Head of Partner Engagement, VisitEngland
13.30-16.00 Sandwich Lunch (included), Surgery Time and opportunity to visit Source Trade show